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Please call for next day deliveries.
Trinitas Cellars is committed to protecting your privacy. All of your information (including name, address, and credit card number) is encrypted for maximum security. We will never sell this information to others. As a new member of the Trinitas Cellars family, you will be added to our mailing list. You will receive information about upcoming events, special offers, and new releases.
Please review our shipping policies carefully, including timeframes, weather-related risk of damage, and costs. We strongly recommend shipping to a business address whenever possible.
Standard Shipping Policy: Orders typically ship the following business day. Our standard shipping policy is to ship all orders ground service. We also offer a variety of services that are faster for an additional charge. Wine is shipped in styrofoam or cardboard. These costs are included in your total at checkout. It is federal policy that an adult must sign and be there to accept any wine shipments. This is not an option and the shipping companies will not leave any wine shipments without the required adult signature.
Ground: Will arrive within 3 to 10 business days depending on the destination distance from Napa. Ground shipments have no commitment date guarantee. For guaranteed arrival by a specific date, please call (707) 251-3017 or email firstname.lastname@example.org for a faster option.
3-Day Service*: Will arrive 3 business days after package pick-up. For example, a package shipped on Monday via 3-Day service will arrive on Thursday. Please note that although you can select this option at checkout, there is no 3-Day shipping available to portions of many Western states (including Oregon, parts of Washington, parts of Nevada, and parts of Arizona).
2nd Day Service*: Please call for 2 day service.
Next Day Service*: Please call for next day deliveries.
Specialty States*: Shipments going to Alabama, Arkansas, Connecticutt, Georgia, Hawaii, Idaho, Indiana, Kanasas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, North Dakota, Rhode Island, South Carolina, Tennessee, Vermont, West Virginia, and Wyoming are generally picked up on Tuesdays and Fridays. These states may also incur an additional shipping charge.
Shipping wine to the state of Massachusetts requires the recipient to have a business address.
How weather affects your shipment: Weather conditions can affect your shipment in two ways: during transit between our winery and the destination address, as well as during local delivery in the destination area. Please consider national and local weather conditions prior to making a shipping selection. We cannot make your shipping decision for you, however the following recommendations have proved useful. When in doubt, it is best to select a faster option rather than Ground, as Ground transit times are not guaranteed. Also note that delivery companies give business addresses priority over residences by delivering earlier in the day, which means less time exposed to heat or cold in the back of a delivery truck. During hot weather and severe cold, we strongly recommend sending packages by 3-Day service or faster and to a business address.
Should any product be damaged during shipping, please email us at email@example.com so we can pursue a claim with the shipping company. If you receive a wine that is off-condition, please contact us by email or contact us at (888) 983-8414. Shipping charges are not refundable. We do not recommend ground delivery for products ordered. This is because of the potential heat exposure during warm weather conditions and extreme cold during the winter months. We cannot be held responsible for damaged products due to the selection of ground delivery for your order. We strongly urge you to consider the effect of weather conditions when selecting a shipping method. If you notify us that you would like your order to be put on hold until temperature conditions are more suitable for shipping, we will do so at no additional cost.
Returns & Replacements
Please notify us within ten (10) days of your shipment’s delivery if any issues occur. If notified within the ten (10) day period, we will gladly replace any damaged or defective product with the same or similar product. If that product or a similar product is not available, we will gladly refund your payment upon the return or proof of damage of the product.